Delivery and Lead Times

- OUTDOOR FURNITURE -

LEAD TIME: All outdoor furniture orders are custom made at the time of purchase and take approximately 7 to 8 weeks to complete.

DELIVERY: Once your order has been received, you will receive an email at a later date informing you that your order is ready to ship and will include a shipping tracking number and estimated date of delivery.

- GRILLS -

We offer FREE shipping on orders of $1,500 or more!  Orders below the $1,500 minimum will incur a shipping charge of $300.

LEAD TIME: Grills and accessories will typically leave the warehouse within 1-3 business days.

DELIVERY & RETURNS: If your item(s) go via UPS, you will receive a tracking number once your items ships.  If your item(s) need to go via a third-party carrier (e.g. a freight service/18-wheeler), you will be contacted by the carrier to schedule a curbside delivery date/time.  Returns: We do offer 30-day returns on our grills.  Items must be returned new, unused, and unassembled in their original packaging and we will issue a full refund minus the cost of the original and return shipping.

- FIREPLACE KITS -

LEAD TIME: Outdoor fireplace kits can take approximately 2 to 3 weeks to be ready for shipping.

DELIVERY: If you receive a message at checkout indicating that delivery is not available to your address, don't worry!  Please contact us at 330-483-3400 or via email at info@valleycitysupply.com to arrange delivery options. 

Once your kit is ready to be shipped, we will contact you to setup a delivery date and time.  Delivery of your outdoor fireplace kit includes removing the fireplace unit from the truck and setting it on/at the location of your choice.  Please note...there are exceptions to the included setting process. If your desired location of the fireplace unit is not easily accessible for our machine - e.g. the unit or machine is larger than the access route - then the unit will be left at the curb and you will be responsible for moving it at a later time.  It is your responsibility to have the location of the fireplace unit prepared ahead of time and ready for placement, as well as having a clear access route to its location.

- FIRE PIT KITS -

LEAD TIME: Outdoor fire pit kits can take approximately 2 to 3 weeks to be ready for shipping/pickup.  During the late spring and summer months, the demand for outdoor living products is high, which can increase the lead time of fire pit kits.  Please contact us for availability and to receive a better estimated time for shipping/pickup during these months.

DELIVERY: If you receive a message at checkout indicating that delivery is not available to your address, don't worry!  Please contact us at 330-483-3400 or via email at info@valleycitysupply.com to arrange delivery options. Once your kit is ready to be shipped, we will contact you to setup a delivery date and time.