Delivery and Lead Times

OUTDOOR FURNITURE

LEAD TIME: All outdoor furniture orders are custom made at the time of purchases and take approximately 5 to 6 weeks to complete.

DELIVERY: Once your order has been received, you will receive an email at a later date informing you that your order is ready to ship and will include a shipping tracking number and estimated date of delivery.

FIREPLACE KITS

LEAD TIME: Outdoor fireplace kits can take approximately 2 to 3 weeks to be ready for shipping.

DELIVERY: If you receive a message at checkout indicating that delivery is not available to your address, don't worry!  Please contact us at 330-483-3400 or via email at info@valleycitysupply.com to arrange delivery options. 

Once your kit is ready to be shipped, we will contact you to setup a delivery date and time.  Delivery of your outdoor fireplace kit includes removing the fireplace unit from the truck and setting it on/at the location of your choice.  Please note...there are exceptions to the included setting process. If your desired location of the fireplace unit is not easily accessible for our machine - e.g. the unit or machine is larger than the access route - then the unit will be left at the curb and you will be responsible for moving it at a later time.  It is your responsibility to have the location of the fireplace unit prepared ahead of time and ready for placement, as well as having a clear access route to its location.

FIRE PIT KITS

LEAD TIME: Outdoor fire pit kits can take approximately 2 to 3 weeks to be ready for shipping/pickup.  During the late spring and summer months, the demand for outdoor living products is high, which can increase the lead time of fire pit kits.  Please contact us for availability and to receive a better estimated time for shipping/pickup during these months.

DELIVERY: If you receive a message at checkout indicating that delivery is not available to your address, don't worry!  Please contact us at 330-483-3400 or via email at info@valleycitysupply.com to arrange delivery options. Once your kit is ready to be shipped, we will contact you to setup a delivery date and time.